spanish steps hotel rome

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The team

People that make a difference

When it comes to hospitality, it is people who make the difference.

A hotel is destined to remain only a hotel if there is no heart, dedication and the professionalism of a close-knit team passionate about their work involved. 

That's when a hotel ceases to be only a hotel and becomes a family, a home, a place that you will want to return to.

Such as the Hotel Madrid in Rome…

Fulvio

General Manager

Who i am

I grew up in a hotel.

I still remember how often my father took me to see the grandpa at the hotel, handling the same job role I have today: the general manager!

My philosophy

Smiling while working makes life easier!

I love

Roma football team, my job and my family

3 Words to describe me

Ambitious, honest and generous

Luciano

Responsabile Receptionist

Who i am

Hotel is my home.

This is the first job I have ever had… I started it 30 years ago! I am quite proud of it.

My philosophy

Love the others as you love yourself

I love

Computer science, trips and good cuisine

3 Words to describe me

Fanciful, happy and extrovert

Mirella

Responsabile Colazioni

Who i am

I have been taking care of breakfast for 3 years.

I like meeting and talk to our guests in the morning!

My philosophy

Start the day with your best smile!

I love

Cuisine, sport and nature

3 Words to describe me

Sociable, dynamic and cheerful

Liliana

Governante

Who i am

I have been working with Hotel Madrid’s family for 11 years.

I love staying in the hotel and I appreciate I can give the guests a heartfelt welcome every day.

My philosophy

Live and let live

I love

Travelling

3 Words to describe me

Practical, dynamic and nice